If you went to a restaurant (Friendly's) and when you were eating ice cream you found a piece of glass in it

how would you react and what would you do?

this happened to my friend last night, he felt the glass while it was in his mouth and cut his tongue a little and there was little blood, but overall no big deal. we were very professional and nice but i know that some other people could’ve easily flipped out and caused a big scene and possibly sued for 10 million.

we just told the waiter about it and the check was on the house……we still gave a good tip.

did we do the right thing or would you have done something different if you were in this situation?

thank you

  1. CookieMonster
    on November 30th, -0001

    Very nice of you not to raise a big fuss. I hope the manager pulled the rest of that tub of ice cream from his cooler and through it away. He needed to have reported it to his supplier to. If I had been the manager not only would your tap been on the house, I would have given you a gift certificate for a free dinner.

  2. LighteningBolt
    on November 30th, -0001

    my cousin was fed babyfood that had glass in it. she choked and almost died. the family sued. i would too. it wouldn’t be just a free lunch for me. i would be traumatized and wouldn’t eat out again. i would want to be compensated.

  3. Musicmaker
    on November 30th, -0001

    I think you did right..and the restaurant did right by comping your check. That was the right thing to do.And it was nice of you not to get all upset.If I was in your shoes that’s what I would have done..but I am wondering..did they offer any medical help?

  4. StoneHenge
    on November 30th, -0001

    The main thing is that you told the staff. If you had decided not to say anything, that would be bad as more pieces of glass could have been in the rest of the ice cream and somebody might have been more seriously injured. Doing what you did meant that the staff had the opportunity of checking the rest of the ice cream for glass.

    As for making a legal issue out of it, you woul not have made money out of it; you would probably only have caused the owners to be fined, with no benefit to you.

  5. Cat
    on November 30th, -0001

    I would stop eating the food of course.In a case like yours, I would simply have told the manager so he could check for any more broken glass. Did you check your serving dish to see if it had a chip in it?

  6. JunkFoodAddict
    on November 30th, -0001

    with something as dangerous a glass i would have called DHEC. hair or something of that nature isn’t so bad, but what if it was for a child. this is serious, obvious they aren’t cleaning up after breakage like they should.

  7. pricklycharacter
    on November 30th, -0001

    If you had sued, you know the ONLY people who would have been “enriched” by it would have been the LAWYERS!

    You were correct to report the item. The restaurant was correct to “comp” your meal. I’m sure the manager is ALL OVER the food prep area, especially the item in which the glass was found. They don’t need bad publicity nor bad “word of mouth.”

    Unless there was some sort of severe injury (i.e. swallowed the glass, cut the throat, go to hospital, medical attention… medical bills), then a report should be made to the company along with a request for them to cover your medical bills.

    Our society has become way too litigious, and showing restraint as you did, was commendable. As I said, if “damages” were severe, then medical bills should be covered. But all this “pain and suffering” and “mental anguish” is just another phrase for, “Hey, I’m the lawyer here, and I want MONEY!”

    Have a polite day.

  8. Iceberg
    on November 30th, -0001

    You did exactly the right thing.

    We had a similar experience at a Japanese restaurant one time. Glass in the rice. We just reported it and the meal was on the house. They had to make a new vat of rice, not knowing if there was more in there.

  9. Bluerose
    on November 30th, -0001

    Some people would sue their pants off for that.

    Take photo of your friend’s bloody tongue and the piece of glass. Report to the manager and get free meal plus complimentary desserts. They should pay him for doctor’s fee and give you a complimentary (free)dinner for a future date. Tipping is out of the question. No tip. If they don’t make good amends, you should have reported them to the Food/Health Dept.

  10. MazMaz
    on November 30th, -0001

    I think you did well, accidents happen and there’s more in this world than money. I think it’s ridiculous that people sue for millions over such kind of things… glass would scare me (more than a bug, mouse, chicken head and those other things you hear about) but I still don’t think I’d do more than report it… and I think it was a very nice thing to tip; most probably it wasn’t the waiter’s fault -easily seen if the dish had a chip, then the waiter probably banged into something without bothering to check, but most of the time those things are in the supplies- so he still did his best job to serve you, and he shouldn’t be shorted because a supplier’s product.

  11. ANGRY PARENT!!!!!!!
    on March 9th, 2012

    This happened to me at a Friendly’s and it WAS MY CHILD!!!!!!!!! ANd they are being incredibly rude about it…Do something…Friendly’s doesn’t care!!!! My daughter pulled glass out of her ice-cream and the manager admitted that a glass broke in the kitchen and they still served the ice-cream to her…

  12. wie bekomme ich eine Freundin
    on April 29th, 2012

    Wie lange sind wir jetzt schon Freunde?

  13. Hamizah
    on December 19th, 2015

    daughter has the idea that reading the naswpeper or a book is not relaxing for me. I must watch television, but it must be a show of her choosing. I was just out weeding the raspberry patch (weeds higher than my head. In Seattle if you turn around for 5 minutes giant weeds sprout up out of every surface and threaten to engulf the house) and my daughter and her girlfriend called me in for a special treat. Out of the corner of my eye I saw that every surface of the kitchen was covered with supplies; the floor had what looked like bloody (hopefully raspberry juice) footprints on it; sink was full of dishes. They sat me at the table, and using her best announcer voice (combo of Inspector Clouseau and Inspector Who) served me a raw kale salad dressed with olive juice, plain water colored dark blue with cherries (unpitted) in it, and a freezer-burned yogurt pop and room temperature chocolate-strawberry-raspberry milkshake (I’m dairy intolerant). As I plowed through the special treat, they serenaded and danced. And then they left me with the dishes. Because that’s very relaxing. And special.

Share your comment

If you went to a restaurant (Friendly's) and when you were eating ice cream you found a piece of glass in it

how would you react and what would you do?

this happened to my friend last night, he felt the glass while it was in his mouth and cut his tongue a little and there was little blood, but overall no big deal. we were very professional and nice but i know that some other people could’ve easily flipped out and caused a big scene and possibly sued for 10 million.

we just told the waiter about it and the check was on the house……we still gave a good tip.

did we do the right thing or would you have done something different if you were in this situation?

thank you

  1. RingKeeper
    on November 30th, -0001

    situations like this happen…if it were my father he’d have made a whole lot of fuss about it…I’d have probably been disappointed and would have scolded them a bit , but wouldn’t have sued them.Mistakes happen,and we should have the ability to understand,forgive and forget.but we should also make sure,in this case,that the restaurant regretted its mistake, and give assurance that such a thing wouldn’t happen again..and so on..
    i think u did the right thing.

  2. Connie
    on November 30th, -0001

    well, i guess you did the right thing, but i would sue, because,what if i swallowed it, or i would just make a scene
    a huge one.

  3. SeeingStripes
    on November 30th, -0001

    I would’ve called the police and had a police report made out. Yes, you should’ve consulted with a lawyer & sued. What if the glass were to cause some major damage? A tip? Oh hell no!! He could’ve been seriously injured.

  4. pricklycharacter
    on November 30th, -0001

    That’s nice they gave you it free but did y’all fill out a accident report? I would have filled one out. Also what if he swallowed it, that would have been really bad! He should sue <3

  5. Aravis
    on November 30th, -0001

    Glass is bad. It doesn’t need to be swallowed, that’s for sure. I think some kind of report should be made in case you aren’t the only ones. Maybe someone else could get a bigger piece & swallow it next time. Hope not!

Share your comment

If you went to a restaurant (Friendly's) and when you were eating ice cream you found a piece of glass in it

how would you react and what would you do?

this happened to my friend last night, he felt the glass while it was in his mouth and cut his tongue a little and there was little blood, but overall no big deal. we were very professional and nice but i know that some other people could’ve easily flipped out and caused a big scene and possibly sued for 10 million.

we just told the waiter about it and the check was on the house……we still gave a good tip.

did we do the right thing or would you have done something different if you were in this situation?

thank you

  1. Rob
    on November 30th, -0001

    I would have done the same thing. You wouldn’t want to push it too far…

  2. GodThingie
    on November 30th, -0001

    I would sue them…

Share your comment

If you went to a restaurant (Friendly's) and when you were eating ice cream you found a piece of glass in it

this happened to my friend last night, he felt the glass while it was in his mouth and cut his tongue a little and there was little blood, but overall no big deal. we were very professional and nice but i know that some other people could’ve easily flipped out and caused a big scene and possibly sued for 10 million.

we just told the waiter about it and the check was on the house and he got a new ice cream……we still gave a good tip when we left.

did we do the right thing or would you have done something different if you were in this situation?

thank you

  1. BlueButterFly
    on November 30th, -0001

    You handled things correctly. You didn’t exploit the situation, but made sure the establishment was aware of it so no one else was injured.

    They handled things well, but perhaps should have given you a gift certificate to return as well. They did fill out a report didn’t they? If not, you may want to return to make sure that they do in case your friend has any other problems, such as infection, because of the cut on his tongue.

  2. FantasyFootball
    on November 30th, -0001

    You did the right thing. Everyone makes mistakes, as long as it didn’t look like it was on purpose.

  3. Sunflower
    on November 30th, -0001

    yea you did the right thing although hopefully you got an apology and also hopefully someone is following up with the supplier (manufacturer) of the ice cream to see if there is any more glass in other parts of the batch. Also Friendlys should not be using that tub anymore until the question of where the glass came from is answered. That’s not your job but it sure would be nice if they were to let you know.
    PhD Food Chemistry and Nutrition

  4. ShinyStars
    on November 30th, -0001

    You did exactly what I would have done. I can’t stand it when people sue over small stuff. I’m glad your friend is okay. If he was hurt it would have been a different story. Then I would have only asked that they pay the doctor bill.

  5. EgyptianWonder
    on November 30th, -0001

    Well I’m sorry, but you CAN die from eating broken glass. Would you have complained if it was a blowfly? or Mouse droppings? a rusty screw? Whatever it was, it shouldn’t have been there, and it was a potential health hazard that needs investigating by somebody other than the restaurant itself. I’m not saying sue for compensation, just somebody in authority (health and saftey) should be informed.

  6. HighMaintenance
    on November 30th, -0001

    atleast u werent a fanatic about it…..but u couldve been alittle more disturbed about it when u told the waiter.

    maybe go get ur money back?

  7. Porkchop
    on December 30th, 2010

    Which Friendly’s was it? What town?

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